Return or exchange an item – our 100% money back guarantee
If you are not completely satisfied with your purchase, you can return the item with it’s digital receipt to us in its original condition within 14 days of receipt.
We will gladly exchange it for you, give you store credit or your money back.
How to Return your Items via Mail
Please DO NOT send your returned items back before contacting us first.
Please email us at email@example.com or call (304) 259-5555 to initiate return BEFORE mailing your items so that our customer service representatives can assist you with your return.
Returned items should be unused and must be returned in original packaging.
We can only accept returns with valid proof of purchase, including a digital receipt.
Once your return or exchange meets all the above requirements, please mail your items back to our shop.
– The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
– Additionally, the cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
We will then issue a full refund upon receipt of your items.
– Once your items reach our store you will be refunded, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Our shipping address is:
Wild Ginger and Spice
407 William Avenue
Davis, WV 26260
You may contact us via email or at (304) 259-5555 and we will do our best to resolve the problem for you as quickly as possible.
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